“Chatbot developers and retail giants are battling over user data as they lay the foundation for a future in which AI agents can do all your online shopping for you.”
It’s strange how we’ve moved from mall shopping to online shopping to now AI shopping for us
The most successful application for Facebook’s ‘M’ agent in testing was to reach out and make restaurant reservations, book appointments and, crucially, negotiate with Comcast for better rates.
Maybe Ai can be useful in that space.
Right up until the moment that Comcast does a deal with Facebook to get its agent to not help you get a better rate and perhaps instead lock you into a more expensive contract instead. Remember Facebook’s business model is ads.