I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:
Hi there,
Thank you for your email.
Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.
Please feel free to register a different account.
Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?
Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail
Was it a free account, or paid? Tuta is pretty strict with the free accounts especially when new. I definitely would not consider using Tuta free for anything long term, they’ll just come up with all sorts of reasons to restrict or disable your account.
I’ve read they don’t do that sort of thing with paid accounts but can’t confirm, only ever used their free accounts for temp usage.
It’s absolute bullshit that they refuse to reopen when the user reaches out for a solution. Just replying with an autoreply, probably without even actually looking in to it, telling the user to basically fuck off is as scummy as it gets.