I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:

Hi there,

Thank you for your email.

Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.

Please feel free to register a different account.

Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?

Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail

    • hperrin@lemmy.caEnglish
      2·
      1 day ago

      Proton, Gmail, Outlook (or Copilot, they’re probably calling it by now), my own email service Port87, all offer custom domain support. I definitely would recommend against whatever you get offered in the checkout process of your domain name, cause it’s usually very low quality hosting.

        • hperrin@lemmy.caEnglish
          4·
          1 day ago

          Yep. :) All you have to do is change some DNS entries, and the new provider will start receiving mail for the same address.

        • zutto@lemmy.fedi.zutto.fi
          3·
          1 day ago

          Yes, exactly.

          Once you own the domain, you can swap out the infrastructure behind it any time you wish. You’re not locked to any email service.

        • beeb@lemmy.zip
          3·
          1 day ago

          Yes, you change your DNS settings so that your domain points to the new provider servers and recreate your email addresses there. You won’t have the old emails unless you backed them up and restored them but the address will be the same.