When you’re talking to an open source dev, just remember that they are literally giving you their time for free, and they are people who don’t like to be treated poorly.

Edit: Just to be clear, I don’t mean any ill will toward the guy. He’s frustrated and he’s just taking it out in the wrong venue at the wrong people, but that doesn’t mean he’s a bad person.

Edit 2: The reinstalling he’s talking about is NPM. So just running npm install. It’s because he tried removing the node_modules directory, which is a reasonable thing to do, but it means you need to reinstall the modules with that command.

  • naevaTheRat@lemmy.dbzer0.com
    5·
    2 years ago

    Me approaching Foss developer with bug: Pardon me, if you could grace this lowly worm with but a moment of your attention; I with me a bug report, and I believe I have found the section of code responsible. This inadequate being lacks the technical expertise to fix it and would be eternally indebted if you would turn your monumental skills upon its trifling problems. It would please me immensely if my paltry efforts were of some assistance.

    This user: SOFTWARE NO WORK FUCK YOU!

    • ggppjj@lemmy.world
      2·
      2 years ago

      And yet, this is the issue that gets a response instead of a silent closed offtopic wontfix.

      • hperrin@lemmy.worldOP
        1·
        2 years ago

        It is, until it isn’t. I’ve seen devs delete or abandon their projects because of too mush abuse. Nobody likes being yelled at. (Unless that’s your kink. I won’t judge.)

        • RealFknNito@lemmy.worldEnglish
          1·
          2 years ago

          Never is a strong word when a collection of people all came together and agreed that Windows 10 should force updates.

        • gravitas_deficiency@sh.itjust.worksEnglish
          1·
          2 years ago

          You’ve clearly never worked with any psychopaths or narcissists. Often, pointed (though importantly, carefully offline and undocumented) cruelty is one of the only ways to effectively punch back and make people like that stop trying to fuck with you, because many people like that only really respond to threat dynamics. It’s not terribly common, and it’s not fun to do, but it definitely is warranted once in a blue moon.

      • NotJustForMe@lemmy.ml
        1·
        2 years ago

        Or even worse:

        Thanks. Send a complete log of every software on your system, two videos of the bugs in action, and a detailed analysis of what you’ve had for breakfast.

  • IgnacioM@lemmy.mlEnglish
    1·
    2 years ago

    I see this in the comments section of Skyrim mods and it pisses me off so much

  • gomp@lemmy.ml
    1·
    2 years ago

    User: “I have to waste my whole life fixing this” Dev: “you are complaining that you have to spend a few minutes”

    Savage.

  • Carighan Maconar@lemmy.world
    1·
    2 years ago

    This is also any and all Firefox support queries in a nutshell.

    “OMG THIS BROWSER IS SO SHIT IT ALWAYS BREAKS OR GETS SLOW”… “No I have not changed anything in ˋabout:configˋ, and what I did is definitely not the source of the problem!”… “Yes with a reset config it works fine, I don’t know why, your browser is shit!”

    And it’s always the same people who do “hardening” and “privacy enhancement”, having fuck all actual clue what they’re doing but thinking they’re oh so smart. 😑

  • mastefetri@infosec.pub
    1·
    2 years ago

    It depends on if the first guy is complaining about having to reinstall this specific software, or if the software borked his entire system to the point that he has to reinstall his entire OS. Because that happened to me once. But in the first scenario he is being a dick, and in the second one not so much.

    • hperrin@lemmy.worldOP
      2·
      2 years ago

      In this case, in trying to resolve the issue, he deleted his node_modules directory. So he’s talking about having to reinstall everything by typing npm install and waiting for it to finish.

    • appel@lemmy.ml
      0·
      2 years ago

      I disagree, in neither scenario the open source dev owes him anything. You get to use and modify the software for free, but the flip side is you are entitled to nothing.

      • RovingFox@infosec.pub
        1·
        2 years ago

        You are entitled to the truth. If the dev knows their software could have very damaging effects then that should be front and center on the software page.

        • appel@lemmy.ml
          02·
          2 years ago

          Usually it is? But ultimately it’s still your own responsibility. You did not pay the dev, the dev does not ask you to pay them, ergo the dev owes you diddly squad.

          • RovingFox@infosec.pub
            1·
            2 years ago

            Let’s be decent with each other, I don’t think my expectations are outrageous. I consider decent to make sure that the person that will use your software is aware of the dangers. And the best person to know those dangers is usually the dev.

  • kingthrillgore@lemmy.ml
    01·
    2 years ago

    YOU 👏 ARE 👏 NOT 👏 OWED 👏 CUSTOMER 👏 SERVICE 👏 FOR 👏 USING 👏 THIS 👏 SOFTWARE 👏

    YOU 👏 ARE 👏 NOT 👏 OWED 👏 A 👏 WARRANTY 👏

    Don’t like it? Pay for your software :)