I’ve been working in the last few years of getting rid of big tech services. PayPal and Amazon are left. I’ve been questioning the need for PayPal in a world of virtual credit cards. My main reason for using it was security of purchase but I feel this need is no longer there. BTW, equivalent EU service to PayPal that is equally well accepted? Feels like this one may be more difficult to satisfy.
Just use eBay
I don’t see that as any better. It’s just shifting the profit to another giant company and even worse, there’s no ubiquitous return or exchange policy if you receive items that are defective, not as advertised, don’t fit, etc.
Sellers get a larger margin on eBay. You can’t get perfect but you can get better. The return/exchange policy is a small tradeoff for not supporting one of the most evil corporations in existence. It’s also kind of a selfish thing to care about, most of Amazon’s returns are just trashed into the landfill so it’s not like it’s green or something.
I see return policies as essential for certain items.
For example clothing sizing is extremely inconsistent and many sizing charts just are plain wrong, especially for women’s clothes, and for me anyway, shoes, since I have a high arch, so if I have to pay a restocking fee and/or shipping fees every time I get something that doesn’t fit just right, it is a significant cost. For example with shoes, I often have to try on 20-30 pairs at both local and online stores for every one that fits.
Just an example, but this also extends to shipping damaged products especially if a seller is not willing to deal with shipping companies for damaged products and shipping companies won’t honor insurance if you weren’t the one who paid for it directly. So you have to catch the delivery person before they leave the damaged package and ask them to return it to the sender and hope the sender will give you a refund without needing to reverse charges.
And then there’s defective products. Often manufacturers don’t exist anymore, so you end up stuck with paying for a defective product. Amazon often covers this whereas many sellers who sell overstock and outdated products without telling the buyer, do not.
These are just a few reasons that a good return policy is necessary. Now Amazon has a huge issue where they often send open box items that someone else probably returned (not usually an issue with clothing as long as it wasn’t damaged, but can be an issue with warrantee or licenses for some items or , and you have to then get a new one, but at least that’s free. Many others will just blame you for it if the outer packaging wasn’t damaged, so they can’t get shipping companies to cover it assuming they’ll even go that far.
Those are reasons a return policy is nice to have. Yes, it’s not a great idea to shop for clothes on eBay, so that can be an exception? The point is to use the giants less, it doesn’t have to be all or nothing.