• TooManyFoods@lemmy.worldEnglish
    1·
    7 hours ago

    I had an issue cancelling because I don’t get it directly from them but through another provider who’s site and account system is an even worse nightmare.

  • shalafi@lemmy.worldEnglish
    41·
    17 hours ago

    Disney also could have deliberately broken the site, hoping this will all blow over.

    • RipLemmDotEE@lemmy.todayEnglish
      1·
      2 hours ago

      Yeah, it’s highly suspicious if just the cancellation page went down. I hope people who couldn’t cancel report additional charges as fraud to their banks and credit cards.

    • scintilla@crust.piefed.socialEnglish
      15·
      16 hours ago

      Seems far more likely to me. There’s no way that many people are unsubscriing at the same exact moment. It takes what? A few minutes to cancel the subscription. It’s not like with concert tickets where someone would be refreshing every couple of seconds to check for the tickets to drop.

      • SpaceCowboy@lemmy.caEnglish
        2·
        2 hours ago

        Sometimes these services have some dark patterns where you have to confirm cancellation multiple times. This means loading multiple pages and they probably don’t have it all that optimized.

        So it’s possible they aren’t being evil by deliberately breaking the page. Instead it might be because they’re being evil by deliberately making the cancellation process over-complicated resulting in the pages involved breaking under load.

    • Ech@lemmy.caEnglish
      7·
      4 hours ago

      Then it’s enough that they deliberately took the action to show that it’s working.

    • manxu@piefed.socialEnglish
      1·
      13 hours ago

      A job I certainly would like: Chief Emergency Site Fugger Up! Too bad AI is already replacing me there.

      I am not sure the self-sabotage approach works. After all, telling people that canceling Disney+ is a thing might nudge a bunch of people on the fence to do the same.