A decade ago, I was writing about how you should test your user interface on drunk people. It was a semi-serious idea. Some of your users will be drunk when using your app or website. If it is easy for them to use, then it should be easy for sober people to use. Of course, necking a few shots every time you update your website isn't great for your health - so is there another way? Click the "🥴 …
For every department, IT knows of a canary. If that person of … questionable mental ability … finds their way around the new systems, everyone else will, too.