They also don’t need to know the technical side of it to say ‘wow, this app doesn’t work and/or it’s out of date’ to close it and go back to something that works/fits their use case, even if it has ads.

I’ve tried to get people to use FOSS alternatives, but most would rather it work with no effort and deal with a lesser experience than having to fight with it to make it do what the other app does natively.