So you agree with me. To succeed, a product shouldn’t require a guide or a friend’s help to install and configure it. I work in IT, yet I don’t see people around me bothering with all that. Now think of your relatives, friends, people you see every day on the street or in a mall - they couldn’t care less.

You lost an average user at “instance”, long before “transferring an account”. It’s a big deal.

You should also install an app that would add periods and commas, because reading your texts is quite painful.

A software with zero support because the developers and the community speak only Russian. Thanks you, but no. If you want to go international, use English.