An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

  • reddig33@lemmy.world
    link
    fedilink
    English
    arrow-up
    10
    arrow-down
    4
    ·
    edit-2
    6 hours ago

    Still doesn’t explain why he didn’t have local backups of his important data. If you’ve had computers that long, and are a developer — you should know better.

    • merc@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      1
      ·
      25 minutes ago

      Apple, like Microsoft, Google, and others has a real web of dependencies for all its software. Even if he did back up all his important data, unless it was in an open format with open metadata it probably still requires an Apple program to open, which will require his Apple ID to be working. And every one of these big monopolists makes it really hard to fully export your data and metadata in a useful, unencumbered format because keeping people locked into their ecosystem is part of their business plan.

      We’re all doing the best we can to live in unregulatedcapitalismland while staying sane, keeping our data backed up, eating healthily, getting enough sleep, getting exercise, spending enough time with friends and family, and so on. Things eventually slip.

    • Sabin10@lemmy.world
      link
      fedilink
      English
      arrow-up
      10
      arrow-down
      1
      ·
      6 hours ago

      You’d be amazed how many people are competent developers but have very little knowledge outside of what their job requires. I have friends in hiring positions and they see it all the time. Inflexible workflows and the complete inability to work if part of that workflow ceases to function are unfortunately common.

    • MudMan@fedia.io
      link
      fedilink
      arrow-up
      7
      arrow-down
      4
      ·
      6 hours ago

      He doesn’t say he doesn’t, so I assume he does.

      The problem is the way he got banned also blocks him from his shared auth, which in turn blocks him from purchases and device functionality:

      The Damage: I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media. Apple representatives claim that only the “Media and Services” side of my account is blocked, but now my devices have signed me out of iMessage (and I can’t sign back in), and I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell.

      Seriously, it’s like a one page blog. You could have read it in the time it took you to make me read it for you.

      • dylanmorgan@slrpnk.net
        link
        fedilink
        English
        arrow-up
        4
        ·
        5 hours ago

        Yeah, his photos and other content he generated may be retrievable via personal backups, but if he bought media or apps from Apple, those are unavailable if he’s not authenticated via Appleid, and if his devices can’t authenticate he is basically unable to use them for anything.