Might be the case, but I expect some things to be true, like desperation score and profit squeezing. I met call centre managers that were trying to optimise how little should workers spend without the call in progress, that might sound reasonable but they tried to ‘improve’ from less than 10s between calls already
I have edited my comment to better express my position, I think we are on the same page. If you still disagree, please feel free to answer this comment. I’m interested in you opinion and perspective, so that I can grow.
Might be the case, but I expect some things to be true, like desperation score and profit squeezing. I met call centre managers that were trying to optimise how little should workers spend without the call in progress, that might sound reasonable but they tried to ‘improve’ from less than 10s between calls already
I have edited my comment to better express my position, I think we are on the same page. If you still disagree, please feel free to answer this comment. I’m interested in you opinion and perspective, so that I can grow.
There the added difficulty of “real whistle blower, but changed the details so they don’t out themselves”.