If you’re searching online for how to fix the problem… Couldn’t you also search online on how to find the crash logs? I fully get sometimes not having enough knowledge in a subject to even know where to begin searching, but “well, the first result wasn’t helpful, guess I’ll stop looking for an answer” and “it says to check XYZ, but I don’t know what that is. Too bad I don’t have a way to search for what things are” aren’t exactly difficult hurtles to overcome.