• BarneyPiccolo@lemmy.today
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    5 days ago

    We are entering an era in business in which the paradigm will be to give the customer as little of the goods or services they are buying in exchange for the most money they can extract for supplying the minimum. No longer will companies respect customer service or the customer experience.

    Verizon is an excellent example.

    • Fredselfish@lemmy.world
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      5 days ago

      Dominos as no customer service, and what about Verizon? I just switched to them because US Cellular became shit. So far I had good experience with customer service. Is it because I am new.

      • BarneyPiccolo@lemmy.today
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        5 days ago

        I just quit Verizon after nearly 20 years with them. Their service got worse and worse, and their prices kept rising. I switched to T-Mobile, and the service is about the same, but it’s less than half the price.

        • Fredselfish@lemmy.world
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          5 days ago

          I had T mobile and just wait their prices will rise and rise. Drop them when they gave me a 1000 dollar bill. This was in 2011 and we didn’t have smart phones. Just cheap flipphones. I refused to pay and drop them.

          Us cellular was costing me 600 a month and half time I had no service. Verizon I got more phones and better service at only 200 a month.