Clogging the pipes. Taking up resources. Costing them money and time.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
“This thing we did because some whiny group was wasting our time is costing us more time from the complaints.” is a business reason to reverse a decision.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
“This thing we did because some whiny group was wasting our time is costing us more time from the complaints.” is a business reason to reverse a decision.