IceDrive lost thousands of my files without any notification. Their support escalated my ticket, then ghosted me for 2 weeks before closing it. I’m sharing a script to check if your files are actually backed up: https://github.com/rupumped/NicksAPPS/blob/main/Python/IceDriveVerification.py. Note that it requires argparse.
Usage: python IceDriveVerification.py C:\Documents C:\Photos C:\Projects --backup-root I:\
IceDrive isn’t unknown, but it is not well known. I think they’ve been in business for about 6 years. Backups are great, but not worth much if you don’t audit them occasionally. 3000 files is a lot OP. Sorry you are in that position. I find it hard to believe tho, that they do not have a complete backup of your files. I mean, 3,2,1 is about a basic of a backup system to impliment. I’d press them harder.
Is this a free account or paid?
Paid. I also found it hard to believe, which is why I checked the logs, tried working with their support staff, and wrote my own program to confirm.
That’s unfortunate.
Did you test restores before this and they were OK?
I definitely recommend having at least 2 backups, so you have 3 copies of your important data at all times.
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That was my first time testing the backup. Good suggestion.
My assumption on it is that the files wern’t synced to begin with. I looked the issue up on the site’s discussion area and it looks like it had a major sync issue a few years back where it wasn’t always syncing folders automatically and completly so files got left out.
Yeah, I did a cursory search and found quite a few complaints about lost data, data not synching, etc.