Being an assistant can make it a replacement. If 1 AI assisted worker can do the job of 1.25 not AI assisted workers you can drop 1 in every 5 workers and still complete the same amount of work (numbers made up).
for rewording for simplicity because I read it wrong the first time. The linked article said that in their study an AI assisted developer took an average 20% longer to complete a project than the non-AI assisted dev.
This is actually quite interesting to me, granted their study pool was very small(only 16 devs), but that is an interesting data point.
Being said, this is also a different field than what I was talking about, since that moved it to development instead of T1 customer service, but the data is nice to see.
Being an assistant can make it a replacement. If 1 AI assisted worker can do the job of 1.25 not AI assisted workers you can drop 1 in every 5 workers and still complete the same amount of work (numbers made up).
Currently, one AI assisted worker can do the job of ⅘ of a non-AI assisted worker (numbers not made up: https://arxiv.org/abs/2507.09089 )
for rewording for simplicity because I read it wrong the first time. The linked article said that in their study an AI assisted developer took an average 20% longer to complete a project than the non-AI assisted dev.
This is actually quite interesting to me, granted their study pool was very small(only 16 devs), but that is an interesting data point.
Being said, this is also a different field than what I was talking about, since that moved it to development instead of T1 customer service, but the data is nice to see.