Is a CR-Touch sensor a "consumable"? Creality thinks so. After our CR-10 SE failed, we spent 23 days fighting a warranty claim that should have taken minutes. Here’s the playbook they use to make you give up, and the exact steps we took to force them to pay.

Is a CR-Touch sensor a “consumable”? Creality thinks so. After our CR-10 SE failed, we spent 23 days fighting a warranty claim that should have taken minutes.

    • ffhein@lemmy.worldEnglish
      3·
      3 days ago

      If it wasn’t open, they would be violating the licences of the FOSS projects it’s forked from. Their firmwares inherit GPLv3 from Marlin, and CrealityPrint inherits AGPLv3 from slic3r (via Orca Slicer, Bambu Studio and PrusaSlicer).

      • spitfire@lemmy.worldEnglish
        1·
        2 days ago

        There are some companies that violate GPL. Guess what happens to them? Nothing (unfortunately).