For context, in my password manager I had tried formatting some of my entrees so that it would contain the usual username and password, but instead of creating whole new entrees for the security questions for the same account, I just added additional fields in the same entree in order to keep things a little more tidy.

I was not expecting that doing so would result in later being shaken down by Proton to pay even more money just to access the same few bytes of fucking text I had trusted them with. This is sleazy as fuck and I am dropping these idiots entirely.

  • skozzii@lemmy.ca
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    3 hours ago

    Pretty sure the warning signs were apparent when the CEO submitted to Trump. it just his “personal beliefs” and not representative of the company. Right.

    • AnimalsDream@slrpnk.netOP
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      3 hours ago

      Yeah, I tried to be charitable and assume they were just ignorant of how bad Trump is. I should have known better.

  • Zerush@lemmy.ml
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    4 hours ago

    ??? I use Proton mail and I never saw something like this. Account with nick, other mail, password and go.

    • AnimalsDream@slrpnk.netOP
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      3 hours ago

      It’s in Proton Pass. When you create an account entree, there is an option to create additional fields that you can name and fill out, kind of like multiple notes in one file. Somehow I was able to create those fields on my account just fine, but then to be given access to that data it turned out that I had to upgrade my account. In other words they duped me into entering data at no extra cost, but then charged me to access that same data later on.

      • Zerush@lemmy.ml
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        3 hours ago

        I don’t use it. Mail is fine, I don’t need other than this. For all other apps, there are tons of FOSS alternatives out there.

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    9 hours ago

    I know someone that signed up for an account with them, they froze it immediately for suspicious activity. He does nothing with that IP address, reads, social media, that’s it. No way to get off the shit list without giving up personal information like a phone number and or alternate email and no guarentee that would fix it.

    Their IP was on a blacklist from some shady company for some strange reason. But other companies let you write the company and plead your case, proton does not.

    They further suspended a bunch of accounts based on some half baked unproven accusations by the government(s) if I recall.

    They aren’t trustworthy, they will give you up at the first sign of friction it appears.

  • harmbugler@piefed.social
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    10 hours ago

    OMG I thought I was the only child of Mr and Mrs Upgrade, of Upgrade street, Upgrade! Maybe we’re related?

  • Hawk@lemmy.dbzer0.com
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    4 hours ago

    Not sure what this has to do with privacy.

    Extra features require a subscription, big fucking surprise.

    You can self-host, but that could be an actual privacy nightmare.

  • whyNotSquirrel@sh.itjust.works
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    8 hours ago

    For the password and passkeys manager I went with a selfhosted solution: AliasVault on an VPS and it’s really great! If you have a domain name you can have unlimited aliases with it’s built in email server (with a subdomain and for receiving email only so you don’t have to worry about being blacklisted)

    The installation script is making everything for you, even fetching the TLS certificate from “let’s encrypt”

    There’s Android and iOs support as well as add-ons for most browsers

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    14 hours ago

    I tried protonmail not for the privacy purpose but just to have a normal web email client.

    After wasting an hour before finding out you can’t disable the “sent from protonmail” footer without manually deleting it in each draft you make, I said screw it and deployed my own email server with stalwart lol.

    It’s receive only because outgoing SMTP is a pain to make reliable these days and my ISP blocks outgoing SMTP anyway, but for everything else I now use Thunderbird.

    • Jack_Burton@lemmy.ca
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      11 hours ago

      What do you mean? It’s a slider setting you can turn on or off individually for each address (if you want to keep it one one but not others). It’s under identity and addresses.

        • Jack_Burton@lemmy.ca
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          9 hours ago

          Ah, that makes sense. Always blows my mind when people complain about free tier limitations, especially from companies that don’t make money from selling your data.

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            8 hours ago

            Yeah I wanted to complain about it, but when the service is free I don’t have any right to. I will say that I upgraded to paid and still ran into a limitation. On Gmail, I use the Snooze and Schedule Send options a lot. In Gmail I have scheduled financial reminders for literally years in the future. Proton only lets you schedule 90 days into the future, that’s it. I gotta wonder about the logic of that. At the very least, let me schedule messages until the end of my subscription.

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          Yeah I’m on free tier(evaluating proton as a whole) and I don’t see this option in my mobile app. I’ll have to look at the web to see if it’s there…but I doubt it

          *Edit, checked the web client. Found the option, but it’s a mail plus feature, so I can’t disable it as a free user.

          • Jack_Burton@lemmy.ca
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            8 hours ago

            I’m not sure what all the limitations are for the free tier. I’m on the Unlimited plan, if you’re wondering if an option is available on the paid plans feel free to ask me and I’ll check for you.

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      It might have changed but there is a setting for it now.

      Pretty annoying that I’m just learning setting no signature did nothing since they added a second signature option for when sending from mobile and enabled it by default.

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        12 hours ago

        I have always hated this, the signature settings need to be unified. Why would I ever want a different signature to alert people that I am on my phome. Gmail allows ios to match their web signature but not android.

        Sent from my fucking phone.

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    KeepassXC + Syncthing has worked fine for me for a few years. Sure, it’s a bit of a hassle and not exactly perfect, but nothing is. I have control over my data and I don’t have to pay anyone anything, that’s enough for me.

    Also, tasty entrees 🤤

    • AnimalsDream@slrpnk.netOP
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      7 hours ago

      This is the route I’m taking. Keepass has always been tried and true. I switched from Keepass to Proton Pass for a while, and in more ways than this one complaint it has been very much a downgrade.

      Proton does not know how to make quality software.

    • eli@lemmy.world
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      10 hours ago

      Hassle? What hassle? Adding a new device to the syncthing swarm and adding the folder where your database is stored?

      I also have been using KeepassXC and syncthing for years. Best thing I have ever done!

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      16 hours ago

      If you can, just self-host vault warden (compatible with bit warden and supported). Gets your data out of the cloud entirely.

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        16 hours ago

        I’m with you, but the hosted subscription is miles more secure than I can make my installation, and at $10 per year probably cheaper than the electricity to self host. Plus it supports the devs.

        But I do make regular backups in case I need to migrate.

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            10 hours ago

            Apparently the price increase happened yesterday; I hadn’t heard anything about it until just now. Gave me the push I needed to switch to self-hosted vaultwarden in like 15 minutes. Very pleased with how simple the docker compose and export->import were. I’ll note that I’m running it privately on my local network, which I’m assuming should work fine as my devices enter that network semi-frequently and should keep everything synced up(?).

            • FauxLiving@lemmy.world
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              8 hours ago

              If you want a nice way to elevate the usability of your setup use Tailscale (or self-host Headscale) and run your devices on a VPN.

              My devices are never not on my “LAN”, they maintain a VPN connection and access my local services as if they’re wired in. Remote pihole, multimedia streaming, password management etc are all covered by this one solution without needing to deal with reverse proxies and certificates.

            • JPAKx4@piefed.blahaj.zone
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              8 hours ago

              Yeah, it’ll work fine. It syncs occasionally but you can also force a sync. Just make sure you backup somewhere (with an encrypted backup you can do it anywhere, even Google drive without privacy issues) incase of fire or wtv. If you’d like online access you could also setup wireguard with a route to it.

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                7 hours ago

                1password is decent nowadays I think, but for a long time it was apple-only nonsense, it’s proprietary and the web interface/app interface used to be confusingly different from one another.

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        16 hours ago

        Why are you suggesting self hosting vaultwarden instead of self hosting bitwarden?

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      Bitwarden doesn’t do any of the stuff that makes proton pass extremely usable. You can’t easily manage logins and create them on the fly with custom emails in bit/vaultwarden. That is by far the most valuable feature of proton pass IMO, the seamless integration with simplelogin is just so damn convenient.

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    18 hours ago

    Dude, jfc calm down. You pay a little money to get premium services, instead of them monetizing user data. This is the way the world works with paid software, except they’re not making money on your data and you, just you.

    Maybe some context in what exactly you pay for would help too. I’m assuming you pay for a base tier of mail, bc I use their password manager too but pay for the full suite, and don’t have this issue.

    Maybe also a chat with support might find this to be an unexpected bug, but instead you’re coming to Lemmy to the echo chamber of hate on proton which won’t help.

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      It sounds like this is the free service charging to access data you already gave them with the expectation it would always be available later. And which might not exist elsewhere.

      That’s not fremium, that’s ransomware.

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      18 hours ago

      I won’t say your wrong, but IMHO it’s unacceptable for a password manager to not warn you that information you give will be inaccessible without paying more money. Imagine if someone gave you 30 free entries before requiring a subscription, but let you add any number of accounts. Unless you want to reset all those passwords, your forced to pay them.

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      18 hours ago

      It is a shakedown to accept your data for free then charge you to access it later.

      What the fuck else would you call that?

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        14 hours ago

        It kind of sounds like OP tried to circumvent limitations in the free tier by formatting the available field in a certain way, but this then got caught by proton and then stored “correctly”, which is in a way that requires the paid tier.

        • AnimalsDream@slrpnk.netOP
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          3 hours ago

          Uh no. First off, I’m not on the free tier. I’m not on the most expensive tier, but I do pay for my account $4.99 monthly. Second, I used the built in features exactly as intended. Every login entree in Proton Pass has the option to add additional fields that you can name. That’s what I did, every security question being the name, and every answer being the data filled in. There was nothing to circumvent, because at least according to their pricing plans, even the free tier claims to allow unlimited logins.

          It is literally ransomware. They allowed me to enter data in their program as intended, and then held that data ransom in order to pressure me into upgrading into a higher tier.

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      18 hours ago

      Their data should have been grandfathered in rather than locked out. Premium is a ransom with the lock out model

    • AnimalsDream@slrpnk.netOP
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      7 hours ago

      You sound like the kind of person who, in the 90s, would have defended Microsoft against GNU and Linux and the FOSS movement as a whole, “This is the way the world works.” No. I was using Keepass prior to Proton Pass. Proton proved to be a downgrade in every way. As a company they are in the same bracket as Ubuntu - trojan horse style grifters who wave juuust enough open-source around to lull users into dependency on a service that overall does not support user freedoms. They are grifters. It’s the same playbook as Google.

      Software needs to be free on every level. It’s fine to sell free software, but if any part of it is proprietary, it’s as the FSF says - it’s a tool of unjust power over you.

      And I don’t need that. Better alternatives already exist. Proton was straight up a downgrade.

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      14 hours ago

      but instead you’re coming to Lemmy to the echo chamber of hate on proton which won’t help

      You call it an echo chamber, others call it having some standards on how much your software should be taking advantage of you instead of the other way around.

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        11 hours ago

        You have to admit, there are plenty of people either on Reddit (especially) or Lemmy, that seem to crack on/bash on certain companies or views on topics as a heard mentality. I’m guilty of it in the past bc I wanted to trust the heard, but after doing my own research have found whatever it was to not be so bad.

        I’ve not been here long, but man, the amount of hate I’ve seen towards proton so far is crazy.

        • AnimalsDream@slrpnk.netOP
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          3 hours ago

          Yeah and all of that hate is deserved, because their products suck, and so do the people who run the company.

  • artyom@piefed.social
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    18 hours ago

    shaken down by Proton to pay even more money

    What are you paying for currently?

    • AnimalsDream@slrpnk.netOP
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      7 hours ago

      I had to look into it, because their pricing plans seem to have changed now. Evidently I have something called Proton Plus, $4.99 per month. It looks like that plans benefits do not extend to additional Proton Pass features.

      I’m going to be transferring accounts away from Proton and then closing my accounts entirely. Already moved all my passwords back to Keepass. My main email address has been on posteo(.de), which has been great. Super reliable service from a company who appears to actually get the ethos of FOSS. I only pay, I think $12 per year for their service.

      • artyom@piefed.social
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        4 hours ago

        Yeah I thought so. If ya don’t pay for it, ya don’t get to complain about it, bud.

        • AnimalsDream@slrpnk.netOP
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          3 hours ago

          I’m sorry, but what? Number one, we’re talking about text. Bytes of data, which costs next to nothing to store. If you think that it is in any way fair for a company to allow a person to enter information into an account, and then unexpectedly charge them to access that same data, you are insane. If you paid for a storage rental, moved your belongings into it, and then found that the company changed the lock and decided you had to pay more to get your stuff - would you continue renting that storage?

          Go back to reddit, corposhill.

  • afk_strats@lemmy.world
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    18 hours ago

    Howdy. For the clarity of users such as myself, can you please clarify which “Proton” you’re referring to.

        • Jo Miran@lemmy.ml
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          18 hours ago

          Eh. I am very happy with thwir service, but I didn’t opt for the free tier. It has replaced my old VPN service provider, 1Password, google’s 2FA, Google Drive, and the office suite is useful.

          Since i was paying for other services that offered no privacy, switching to a single paid service with privacy ended up saving me money, so no complaints.

          • grillgamesh@lemmy.dbzer0.com
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            18 hours ago

            I too am happy. i migrated from Firefox password manager, google mail, Cisco duo (kill it with fire please for the love of Turing and Tesla), and several other services. the only thing they don’t have that I really want at the moment is collaborative document editing but I’m pretty sure that’s on the docket of “things to add”.