Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(
https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”
Edit: I’m assuming we’re down until I can call / chat with them first thing in the morning, so expect to be back up early tomorrow (depending on how long the parts replacement takes).
Edit 2: I called them when I woke up at 6:30 PST and hopefully they’ll fix it soon now…
They claim their support is 24/7 but live chat / phone is just business hours
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(
https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”
Edit: I’m assuming we’re down until I can call / chat with them first thing in the morning, so expect to be back up early tomorrow (depending on how long the parts replacement takes).
Edit 2: I called them when I woke up at 6:30 PST and hopefully they’ll fix it soon now…
Just changed all my maintenance messages to
It’s down until it’s not
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Not unlike “your call is very important to us…” 😅
You can send us email at any time of day or night!
Thanks! I’ll bookmark that.