And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
outsourcing is almost always the better option for companies because poorer populations will work for less