When getting fast food it’s fairly frequent to be asked to pull around to the door and they bring out the food instead of just waiting at the window, even if there’s no one else in line, anyone know why they do that?
As I recall, most fast food places have a timer for how long people have been waiting in the drive thru line. This is tied to ‘performance’ metrics or whatever.
They have you pull around so you’re “out” of the drive thru line and not hurting their metrics.
When an organization targets a metric, that same metric will then fail it eventually. It even happened to the Soviets when plant managers had to over report production or else face the wrath of the administration. I often wonder why management can’t just realize some things are better left untouched lest they break something.
How else would they justify their existence?
even when there’s no one else in line
In this circumstance, it’s usually because the avg time it takes to get customers through the line is tracked and they’ll be penalized if it’s too high, so they can artificially deflate the average by having people pull around to get their car off the pressure plate
Do people ever just say no and not pull forward?
I refuse sometimes. If they give what seems a legit reason and I have people behind me, I’ll go ahead and pull forward.
Yep! Usually with a significant attitude 😅 it’s a valid response though imo
Ah, the sweet ring of Goodhart’s law striking again.
This is the correct answer
When I worked at Taco Bell, I’d sometimes be tasked with driving laps around the drive thru to get our time down lol
This should be a climate crime and the management responsible forced to pick up trash or some other appropriate punishment
We did have an employee who weighed enough that she could just walk laps and trigger the pressure plate, but she was naturally reluctant to volunteer that service
This is the correct affirmation of his answer.
Cause your food isn’t ready yet and it allows them to serve the next person while you wait for your food.
I’m very disappointed in the reading comprehension of yourself and the 12 people who upvoted you
