Assuming that was true, (presumably) OOP was just wasting their own time AND hurting the CSRs’ statistics because that is going to be the same “someone complained about X” in the logs/reports.
And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
Clogging the pipes. Taking up resources. Costing them money and time.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
“This thing we did because some whiny group was wasting our time is costing us more time from the complaints.” is a business reason to reverse a decision.
Yes by buying thousands of chirstfascist to call and email and complain. We shouldn’t have to pay to do the same fucking same in reverse. There are millions of us. We should have the power to break them. Get to calling. I have.
Yeah…
Assuming that was true, (presumably) OOP was just wasting their own time AND hurting the CSRs’ statistics because that is going to be the same “someone complained about X” in the logs/reports.
Clogging the pipes. Taking up resources. Costing them money and time.
My last company outsourced call centers and paid per ticket. I promise you this sort of campaign would get noticed and hit the bottom line.
And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
outsourcing is almost always the better option for companies because poorer populations will work for less
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
“This thing we did because some whiny group was wasting our time is costing us more time from the complaints.” is a business reason to reverse a decision.
It’s how the policy got implemented in the first place, so clearly it works.
Nah, pretty sure the policy got implemented in the first place because the deep pockets of the ideological lobbyist group.
Yes by buying thousands of chirstfascist to call and email and complain. We shouldn’t have to pay to do the same fucking same in reverse. There are millions of us. We should have the power to break them. Get to calling. I have.
I doubt it was phonebanking that did it, that was just the ground level cover. Guarantee they made a direct financial threat against shareholders.
Complaining, yes.
Weirdly bragging about wasting half an hour complaining?
And instead we’re both here wasting our time commenting. Is that more productive to you?